Refund & Cancellation Policy

1. Overview

At Saxtheon, we provide AI automation solutions designed to help businesses improve lead management, customer communication, and operational efficiency.

This Refund & Cancellation Policy explains the conditions under which clients may request refunds or cancel services.

2. Initial 30-Day Trial Period

New clients may be eligible for a refund under the following conditions:

• Clients who cancel within the first 30 days may receive a 50% refund of the upfront fee paid for AI resources, subject to the terms of their service agreement.
• Refund requests must be submitted in writing within the applicable 30-day period.
• No refunds will be issued under this trial policy after the 30-day period has ended.

The 30-day period begins on the start date specified in the client’s service agreement.

3. After the Initial 30-Day Period

After the initial 30-day period:

• Upfront setup fees: Nonrefundable once the applicable trial period has ended.
• Monthly subscription and maintenance fees: Payments for current or previous billing months are nonrefundable.
• Cancellation: Clients may cancel ongoing services according to the notice requirements in their signed service agreement. Unless otherwise agreed in writing, cancellation takes effect at the end of the current billing month.

Any outstanding amounts for services already delivered remain payable.

4. Custom Projects and AI Implementations

Custom AI agents, chatbot development, workflow automation, integrations, and other specialized projects may have separate refund and cancellation terms.

Any exceptions must be agreed upon in writing and documented in the applicable contract.

5. Third-Party Costs

Payments made to third-party providers for software subscriptions, messaging services, hosting, API usage, or other external resources may be nonrefundable.

Where applicable, clients remain responsible for third-party charges incurred on their behalf, as specified in their service agreement.

6. How to Request a Refund or Cancellation

To request a refund or cancel a service, contact us using the information below.

Please include:

• Your full name.
• Your business name.
• The service or subscription involved.
• Your payment date and transaction reference, if available.
• A brief explanation of your request.

Contact Information
Business: Saxtheon, a DBA of DeoNexus L.L.C.
Email: edwin@saxtheon.com

We will review your request and respond within a reasonable timeframe.

7. Refund Processing

Approved refunds will be returned through the original payment method whenever possible.

The time required for the funds to appear in your account depends on the payment provider and financial institution.

8. Policy Exceptions

Any exception to this policy must be confirmed in writing by Saxtheon.

Nothing in this policy is intended to limit consumer rights or other legal protections that cannot legally be waived.

9. Policy Updates

Saxtheon reserves the right to update this policy when necessary. Any changes will be published on this page with an updated effective date.

10. Contact Us

For questions regarding refunds, cancellations, or billing, contact:

Saxtheon, a DBA of DeoNexus L.L.C.
Email: edwin@saxtheon.com